Terms of Service

1. AGREEMENT TO TERMS

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and MindVault Pro ("we," "us," or "our") regarding your access to and use of our services, including but not limited to hypnotherapy sessions, coaching programs, digital products, and related materials.

By purchasing, enrolling in, or accessing any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services.

2. BUSINESS INFORMATION

Business Name: MindVault Pro
Business Address: 3400 Cottage Way, Ste G2 #26452, Sacramento, California 95825, United States
Contact Email: [email protected]

3. SERVICES PROVIDED

MindVault Pro offers hypnotherapy services, coaching programs, digital products, and educational materials designed to help clients identify and interrupt subconscious patterns that may be limiting their personal or professional growth. Services may include, but are not limited to:

One-on-one hypnotherapy sessions (including Whiteout Sessions)

The MVP (MindVault Pro) Method program

Group coaching programs

Digital downloads (e.g., Visualization Cheat Sheet, audio recordings)

Educational training videos and materials

4. ELIGIBILITY

By using our services, you represent and warrant that:

You are at least 18 years of age

You have the legal capacity to enter into a binding agreement

All information you provide is accurate, current, and complete

You will maintain the accuracy of such information

5. NOT MEDICAL OR MENTAL HEALTH TREATMENT

IMPORTANT: The services provided by MindVault Pro are not a substitute for medical, psychiatric, or psychological treatment. Hypnotherapy and coaching services are designed for personal development, goal achievement, and behavior modification, but they do not constitute medical or mental health care.

You acknowledge that:

Robin Kimery is a certified hypnotherapist, not a licensed medical doctor, psychiatrist, psychologist, or therapist

Our services are not intended to diagnose, treat, cure, or prevent any medical or mental health condition

If you are currently under the care of a mental health professional or physician, you should consult with them before beginning hypnotherapy or coaching services

If you experience a medical or mental health emergency, you should contact emergency services (911) or seek immediate professional help

6. CLIENT RESPONSIBILITIES

As a client, you agree to:

Attend scheduled sessions on time or provide at least 24 hours' notice for cancellations or rescheduling

Actively participate in sessions and complete any assigned exercises or practices

Communicate honestly and openly about your goals, challenges, and progress

Take personal responsibility for implementing insights and techniques learned during sessions

Inform us of any changes to your mental or physical health that may affect your participation

7. PAYMENT TERMS

7.1 Pricing

All prices for services and programs are listed in U.S. dollars (USD) and are subject to change at any time. The price you pay will be the price in effect at the time of purchase.

7.2 Payment Methods

We accept payment via credit card, debit card, and approved payment processors (e.g., Stripe, PayPal). Payment plans and financing options may be available for certain programs.

7.3 Payment Plans

If you enroll in a payment plan:

You authorize us to charge your payment method on the agreed-upon schedule

Missed or failed payments may result in suspension of access to services until payment is received

You remain responsible for the full program cost regardless of your participation level

7.4 Non-Payment

Failure to make payments as agreed may result in:

Suspension or termination of access to services

Referral to a collections agency

Legal action to recover unpaid amounts, including attorney's fees and court costs

8. REFUND POLICY

8.1 General Policy

All sales are final. Due to the personalized nature of our services and the immediate access to proprietary content, we do not offer refunds once services have been purchased or accessed.

8.2 Exceptions

Refunds may be considered on a case-by-case basis in the following circumstances:

Technical issues on our end that prevent you from accessing purchased services

Duplicate charges or billing errors

Refund requests must be submitted in writing to [email protected] within 7 days of purchase and will be reviewed at our sole discretion.

8.3 Whiteout Sessions

Complimentary Whiteout Sessions are provided at no charge and do not constitute a purchase. No refunds are applicable.

9. CANCELLATION AND RESCHEDULING

9.1 Client-Initiated Cancellations

You may cancel or reschedule a session with at least 24 hours' notice without penalty

Cancellations or reschedule requests made with less than 24 hours' notice will result in forfeiture of that session

No-shows (failure to attend a scheduled session without prior notice) will result in forfeiture of that session

9.2 Provider-Initiated Cancellations

In the rare event that we must cancel or reschedule a session, we will provide you with as much advance notice as possible and work with you to find an alternative time.

10. CONFIDENTIALITY

We respect your privacy and will maintain the confidentiality of all information shared during sessions, subject to the following exceptions:

We are required by law to report suspected abuse or neglect of children or vulnerable adults

We may be required to disclose information pursuant to a court order or legal process

We may disclose information if you provide written consent

We may share anonymized information (with no identifying details) for educational or marketing purposes

11. INTELLECTUAL PROPERTY

All content, materials, and resources provided through MindVault Pro services, including but not limited to videos, audio recordings, written materials, techniques, and proprietary methods (collectively, "Content"), are the exclusive property of MindVault Pro and are protected by copyright, trademark, and other intellectual property laws.

You agree that:

Content is provided for your personal, non-commercial use only

You may not copy, reproduce, distribute, publish, display, perform, modify, create derivative works from, transmit, or exploit any Content without our express written permission

You may not share login credentials or access to paid programs with others

Violation of these terms may result in immediate termination of your access and legal action

12. RESULTS AND OUTCOMES

12.1 No Guarantees

While we are committed to providing high-quality services, we cannot and do not guarantee specific results or outcomes. Your results will depend on many factors, including but not limited to:

Your commitment to the process

Your willingness to implement techniques and practices

Your unique circumstances, history, and biology

External factors beyond our control

12.2 Testimonials

Any testimonials, case studies, or results shared by clients are individual experiences and should not be considered typical or guaranteed. Your results may vary.

13. LIMITATION OF LIABILITY

To the fullest extent permitted by law, MindVault Pro, Robin Kimery, and our affiliates, officers, employees, agents, and representatives shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

Your access to or use of (or inability to access or use) our services

Any conduct or content of any third party

Unauthorized access, use, or alteration of your transmissions or content

Our total liability to you for any claims arising out of or related to these Terms or our services shall not exceed the amount you paid to us for services in the 12 months preceding the claim.

14. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless MindVault Pro, Robin Kimery, and our affiliates, officers, employees, agents, and representatives from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

Your use of our services

Your violation of these Terms

Your violation of any rights of another person or entity

Any false or misleading information you provide

15. DISPUTE RESOLUTION

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

15.2 Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Sacramento, California, or remotely via video conference.

15.3 Class Action Waiver

You agree to resolve disputes with us on an individual basis and waive any right to participate in a class action lawsuit or class-wide arbitration.

16. TERMINATION

16.1 By You

You may terminate your participation in our services at any time by providing written notice to [email protected]. Termination does not entitle you to a refund of any fees paid.

16.2 By Us

We reserve the right to suspend or terminate your access to our services at any time, with or without notice, for any reason, including but not limited to:

Violation of these Terms

Fraudulent, abusive, or disruptive behavior

Non-payment of fees

Any conduct we deem harmful to our business or other clients

17. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or by posting a notice on our website. Your continued use of our services after such modifications constitutes your acceptance of the updated Terms.

18. SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

19. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any other agreements you enter into with us, constitute the entire agreement between you and MindVault Pro regarding your use of our services and supersede all prior agreements, understandings, and communications.

20. CONTACT INFORMATION

If you have any questions about these Terms or our services, please contact us at:

Email: [email protected]
Address: 3400 Cottage Way, Ste G2 #26452, Sacramento, California 95825, United States

21. ACKNOWLEDGMENT

By purchasing, enrolling in, or accessing any MindVault Pro services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Effective Date: January 1, 2025